SWG Simple Ticket is a plugin I built to be able to manage the traffic on my portfolio website. The idea here was to develop a plugin to be able to manage any request and then assign a user and priority level to them. Every time a user sends a request VIA my contact form, it creates a ticket in the back-end of WordPress as well as an email notification. The administrator can set his or her email address in the settings menu along with what fields collect data.
Another feature I added in SWG Simple Ticket is the ability to manually add a ticket. This gives me the ability to create a ticket based on a phone call or IM message. I can assign the same properties as a ticket that the plugin automatically creates by submitting to the contact form. This plugin is not ready for public or commercial use yet. It still needs to undergo testing for a full release.
Shane Clark has 21+ years of experience in web development and digital marketing. He started as a network consultant in 1999 and later became a software engineer. Through ShaneWebGuy, he helps businesses and marketing agencies across the United States with websites, SEO, Google Ads, and AI automation. His interests include travel, family time, and writing practical technology articles.
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