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ShaneWebGuy in no way makes the claim to support the “non managed” server environment. Hosting companies that do not offer standard Cpanel / FTP may require a server engineer in order to migrate, maintain and complete any fixes. I am a web developer with above average knowledge of Cpanel and FTP.

3rd Party Software
Given that we are the raw labor source exclusively for web development companies and do not have direct contact with the “end clients” , I place the responsibility of picking the most appropriate software on my web development clients.Where I see this issue come up most is with shopping carts, but the same would apply to any plugin, module or CMS. We do our best to advise if we feel the chosen software will satisfy the business requirements of the “end client” , but the final decision and responsibility lies with the web development client to make that final decision.

Based on the years of experience I have been doing this, here are my thoughts on the “givens” on what I can promise or deliver with 3rd party or unknown software.

The givens on third party software

  1. Software will function as it’s nativity intended, it is not a given that we are able to modify the inherent / native functionality of the software.
  2. Plugin / Software that I / we are not familiar with is not possible in most cases to accurately gage the functionality in the design / project scope until after it is into development in some if not most cases.  It is the responsibility of the web development client to pick out the third party software and agree that the functionality will work with the design and well as the end client’s business requirements.
  3. Timelines cannot be accurately estimated on software that I / we are not familiar with. The best promise we can make is the amount of time we are able to put into the project with responsible daily updates.
  4. Quotes on third party software and it’s functionality is made on a best faith estimate based on the information we have. The fact that I / we are paying for our own electricity , computers and software does not mean that we are responsible to work for free when software does not function as the “end client” or “web development client” expects.

Timelines:
I will always be responsive, but a surprise 6-8 hour fix, might take me 1-2 days (starting on the third full day after it is approved with clear instructions) to free my schedule from the timestamped go I would see in an email / PM system, this should be inline with what you are telling your clients (as I am only taking work from agencies). In my mind this is still responsible development. For “timeline math” I am using the following methodology. I take the high end estimate of hours and times it by 2 (to get the time in development) and 1-2 days to start. Taking a real life example of an “8 hour fix” that was approved let’s say 2:51PM EST on a Friday, I might need Monday / Tuesday to free my schedule to begin in the A.M. on Wednesday and finishing by COB on Thursday. With all of this there has to be fair allowances for “time off”. Even if that number is 1-2 PTO (personal time off) days a months, a responsible developer would expect to be able to take a day off in a given month.

Example #1:  6-8 hours “unscheduled” fix

  • Comes in approved Friday 2:51PM EST
  • Two business days to free up the schedule to begin development (Monday /Tuesday are those days)
  • Two days to allow for development (Wednesday / Thursday)
  • Project is completed COB Thursday (this assumes no “programming unknowns” that come up)

Example #2:  40 hour WordPress build

  • Comes in approved Friday 11:59 AM EST – Using Thursday December 1st 2016 as a starting point
  • Two business days to free up the schedule to begin development (Thursday 1st / Friday 2nd)
  • Begin development on the Monday. (December 5th)
  • Two weeks + 1 PTO day (40 hours times 2) to allow for development (Monday December 5th -Monday December 19th COB)
  • Link is provide after around one week from start
  • Project is completed Monday December 19th COB (this assumes no “programming unknowns” that come up + a very skilled project manager)

Example #3 – Urgent Live Fix

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